Privacy Policy

Effective Date: May 29, 2025 / Last Updated: May 29, 2025 

The Baltimore Symphony Orchestra (“BSO,” “we,” “us,” or “our”) values the privacy of our patrons, website visitors, app users, and donors. This Privacy Policy outlines how we collect, use, and share personal information through our website (www.bsomusic.org). This includes our main website (www.bsomusic.org), our digital content platform Offstage (offstage.bsomusic.org), and the official BSO mobile application.

By using our services, you agree to the terms of this Privacy Policy. 

Information We Collect 

Information You Provide Directly: 

  • Name, email address, phone number, billing/shipping address 
  • Payment and donation information 
  • Account login information (including Facebook Login, if used) 
  • Communication preferences and event interests 

Information We Collect Automatically: 

  • IP address, browser type, device identifiers 
  • Website and app usage (e.g., pages visited, time spent) 
  • Mobile app session data and location (if enabled) 
  • Cookies and tracking technologies 

Information from Third Parties: 

  • Tessitura (ticketing and CRM system) 
  • Digital marketing and social media platforms (e.g., Facebook, Google) 
  • Donor databases and research partners 

How We Use Your Information 

  • Process transactions and fulfill ticket or donation orders 
  • Communicate with you about events, offers, and news 
  • Provide personalized content and recommendations 
  • Improve our services, user experience, and marketing effectiveness 
  • Support login and account creation (e.g., through Facebook Login) 
  • Analyze and optimize advertising (e.g., Meta Pixel usage) 
  • Fulfill legal obligations 

How We Share Your Information 

We do not sell your personal information. 

We may share your data with: 

  • Service providers, such as payment processors, email and CRM platforms 
  • Marketing and analytics vendors, including Google and Meta (Facebook, Instagram) 
  • Other arts organizations for collaborative performances or reciprocal promotions
  • Co-presenters or venue partners for specific events 
  • Social platforms, including Meta, for ad targeting and reporting
  • Legal authorities, if required by law or to protect our rights 

When using Facebook Login, we receive profile data (e.g., name and email) based on your Facebook privacy settings. When using Meta Pixel, anonymized data about your interactions may be shared with Meta to support advertising personalization. 

Your Choices and Rights 

You may: 

  • Unsubscribe from marketing emails via the link in any message 
  • Request access to, correction of, or deletion of your data 
  • Adjust cookie and tracking preferences in your browser settings 
  • Opt out of targeted advertising via Facebook Ad Preferences, Google Ads Settings, or Digital Advertising Alliance 

California residents may have additional rights under the California Consumer Privacy Act (CCPA). 

Use of Mobile App Data 

If you use the BSO app, we may request access to: 

  • Location data to support map directions and nearby events 
  • Push notifications for reminders, alerts, and updates 
  • App usage data for performance and improvement 

Permissions can be controlled via your mobile device settings. 

Cookies and Tracking Technologies 

We use cookies and similar technologies to: 

  • Improve site functionality and performance 
  • Analyze visitor behavior and site usage 
  • Support advertising through third-party platforms like Meta and Google 

We use the Meta Pixel on our website to understand how users engage with our content and to measure the effectiveness of our advertising on Facebook and Instagram. This may include anonymized tracking data that helps us create custom audiences and deliver more relevant promotions. 

You can manage or disable cookies via your browser or opt out of tracking via industry tools listed in Section 4. 

Offstage Platform 

This Privacy Policy also applies to Offstage (offstage.bsomusic.org), the BSO’s digital content and engagement platform. When you view video, audio, or article content on Offstage, we may collect interaction metrics such as views, plays, engagement duration, and user preferences to help improve your experience and deliver relevant content. 

Offstage may include embedded media from third-party platforms such as YouTube, Vimeo, or SoundCloud. These platforms may place their own cookies or tracking technologies when you interact with their content. We encourage users to review the privacy policies of these third-party platforms for additional details about their data practices. 

If you provide your email or interact with personalized features on Offstage, that information is stored in our central customer relationship management system (Tessitura) and treated with the same safeguards described in this policy. 

Security and Data Retention 

We use administrative, technical, and physical safeguards to protect your information. We retain data only for as long as necessary for business or legal purposes. 

Children’s Privacy 

Our services are not directed at children under 13. We do not knowingly collect data from children without parental consent. 

Changes to This Policy 

We may update this Privacy Policy from time to time. Updates will be posted with a new effective date. Continued use of our services constitutes acceptance of the revised policy. 

External Websites Disclaimer 

Our website may contain links to third-party websites. These third parties may collect or share data about you. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before submitting any personal information. 

Hosting & International Users 

Please note that our website and data systems are operated in the United States. If you access our services from outside the U.S., your information may be transferred to and maintained on servers located in the United States. 

Jurisdiction 

This Privacy Policy is governed by the laws of the State of Maryland, without regard to its conflict of law provisions. 

Contact Us 

If you have questions or would like to request access to your data, please contact:

Baltimore Symphony Orchestra
1212 Cathedral Street
Baltimore, MD 21201 

877-276-1444
PatronSupport@bsomusic.org  

To exercise your rights under this policy, including requesting access to or deletion of your data, please email us at PatronSupport@bsomusic.org.